CUSTOMER CAREReturn Policy
Damaged Packages
Your items are packed with great care. If your package arrives damaged, please contact us the same day it is delivered and retain all original packaging and shipping materials. We will work with the carrier to initiate a damage claim and may request photographs or an inspection of the package and contents. Please do not discard any packaging until the claim has been resolved.
Your items are packed with great care. If your package arrives damaged, please contact us the same day it is delivered and retain all original packaging and shipping materials. We will work with the carrier to initiate a damage claim and may request photographs or an inspection of the package and contents. Please do not discard any packaging until the claim has been resolved.
Auction & Collectible Purchases
All auction purchases and collectible items are final sale, except when Sandi Holder’s Doll Attic has made an error in the description or shipment. If you believe there is a problem with your purchase, please contact us promptly. Any approved return must receive authorization before it is sent back.
All auction purchases and collectible items are final sale, except when Sandi Holder’s Doll Attic has made an error in the description or shipment. If you believe there is a problem with your purchase, please contact us promptly. Any approved return must receive authorization before it is sent back.
Vintage Dolls & Collectibles
Vintage dolls and collectibles may be many decades old and naturally show signs of age. We make every effort to photograph and describe each item accurately, including condition issues that we observe. Please review photographs and descriptions carefully and contact us with any questions before bidding or purchasing.
Vintage dolls and collectibles may be many decades old and naturally show signs of age. We make every effort to photograph and describe each item accurately, including condition issues that we observe. Please review photographs and descriptions carefully and contact us with any questions before bidding or purchasing.
Books, Accessories & Other Items
Books, accessories, clothing, magazines and other merchandise are final sale unless the item received is incorrect or materially different from what was ordered.
Books, accessories, clothing, magazines and other merchandise are final sale unless the item received is incorrect or materially different from what was ordered.
Questions?
Please contact Sandi before bidding or purchasing if you need additional information about an item or its condition.
Please contact Sandi before bidding or purchasing if you need additional information about an item or its condition.