Your items are packed like fine china, but if your package arrives damaged please Contact Us the day your package arrives. Failure to do so will not entitle you to a possible return/exchange. We will then contact UPS/USPS. Please make sure to have all the original packaging present in case an investigation is necessary. If the package is declared as damaged, a Damage Claim will be processed.
Vintage Dolls, Fashions, and Licensed Products
We all have our great childhood memories of how items looked, but please note these items are over 50 years old, items do age and we do our very best to thoroughly describe them carefully. Call us if you have any questions prior to ordering.
We gladly accept returns for Vintage items only if they are not as described. Any returns of vintage items must be done the day the package is received and will need to be returned to us within 5 days. There are no refunds for postage. Smaller items such as purses, wigs, etc. that can be safely sent in a small padded envelope are sent via USPS.
Kaiser Doll Stands
We do not accept returns for Kaiser Doll Stands under any circumstances unless we are correcting an error on our end.
We do not accept returns for other items such as Newer Licensed Products, Accessories, Books, Clothing, and Catalogs. No exceptions.