Please read thoroughly as our Policies have changed.
We are not responsible for any confusion due to failure of
reading the Policies. If you have any questions or concerns,
please feel free to
Collectible Barbie Dolls & Items
We do not accept returns for any Collectible Items unless we are correcting a mistake on our end. We will handle any returns on a case by case basis, but note that we reserve the right to refuse a return. Please note that in an event of a return, a 20% restocking fee will be incurred. This is because our inventory is based on the amount of pre-orders we receive. If any item is returned to us, this leaves us with inventory overflow. Any item received without a return authorization number will be refused.
Vintage Dolls & Items
We gladly accept returns for Vintage Dolls & Items only if they are not as described. Any returns of vintage items must be done the day the package is received and will need to be returned to us within 10 days. There are no refunds for postage.
Smaller items such as purses, wigs, etc. that can be safely sent in a small padded envelope are sent US mail.
Kaiser Doll Stands
Collectible Barbie Dolls & Items
Your credit card is not charged until we receive the item in stock and is shipped.
* PayPal automatically charges your account and we have no control
Check Your E-mail & Voicemail!
Check Our Site!
Pre-Orders Made with PayPal
We are more than happy to set up a Layaway Option for our customers. Our Layaway Option is available for orders of $200 or more before shipping and taxes. This requires you to pay half of your purchase down immediately at the time of purchase and the second half to be paid within 30 days. A valid credit is required even when paying by check/money order. It is the customer's responsibility to make sure that funds are available at the time of processing. We do not send reminders so please keep track of your payment dates. If a scheduled payment is declined, we will make one attempt to contact you. If we do not hear from you within two days, your order will be dropped. Deposits are non-refundable.
We reserve the right to use UPS or Post Office at our discretion
based on what is more economical for the customer.
Shipping Policy - Domestic
Please note that shipping is based on the number of dolls being shipped, not the number of dolls you placed on your original preorder. As dolls vary in date when they are received, we ship your dolls as they arrive to our warehouse.
U.S. Domestic - UPS
** Vintage Dolls & Items: We ship all Vintage orders valued at $50 or more, via UPS with the exception of Overseas. Overseas customers are shipped US Global Priority Mail unless otherwise noted by customer.
** Please note: If you are in a high-risk area, it is YOUR responsibility to specify a “Signature Required” for your package(s) by leaving a comment under “Ordering Instructions” on the bottom of your order screen. We will NOT be held responsible for any undelivered packages due to failure in following additional shipping guidelines. Additional fees will be applied for “Signature Required” at time of shipping.
Shipping Policy - International
Please note that the shipping cost in your Shopping Cart is for U.S. Domestic UPS Shipping. All international orders will be charged accordingly when order is processed. Please Contact Us if you would like a quote on shipping costs before placing your order! Keep in mind that shipping costs can vary due to the weight, size, destination and value of the package.
International - US Postal Service (USPS)
** Customer is responsible if package is lost or damaged en route. Insurance or tracking is not available for this option.
Please note that if you are using PayPal as your method of payment, we will invoice you for the additional shipping charge, which will need to be cleared prior to the item being shipped.
PAYMENT & BILLING
We gladly accept the following payment methods:
Please note for CREDIT CARD ORDERS ONLY that you are NOT charged when the order is placed on our site. We manually process the orders, and please make certain that your Billing and Ship-To Address match your credit card.
Gift Cards (Visa/AmEx Gift Cards, etc.) will not be accepted into our system.
Money Orders and Personal Checks are accepted!
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