All pre-order fulfillments are on a first-come, first-serve basis. This means that if you have placed your pre-order during the pre-order cycle, your pre-order will be honored. If you have placed your pre-order towards the end or after the pre-ordering cycle, your order will be filled by the date it was received. This does not guarantee that you will be receiving the item if your order was placed toward the end of the cycle.
Collectible Barbie Dolls & Items
Your word is your honor. By placing your pre-order with us, you are agreeing to make your full payment/purchase when the item comes in stock. The amount of inventory we receive is based on the amount of pre-orders received. We do not take down-payments or money down when placing a pre-order (unless PayPal was used to place your order)*. However, any large-quantity pre-orders may be subject to a down-payment when order is placed. If so, customers will be contacted.** If a pre-order is cancelled before or on the day of processing, a $20 fee per item will be incurred.
* PayPal automatically charges your account and we have no control over this.
** Any down-payments made will not be refunded unless there was a cancellation of the product
Your credit card is not charged until we receive the item in stock and is shipped.
Check Your E-mail & Voicemail!
If your pre-order cannot be fulfilled, you will be contacted via e-mail or telephone. Please provide valid contact information in the event that this does happen.
Check Our Site!
If there are any changes to inventory availability, our site will be updated. Please keep checking back!
Pre-Orders Made with PayPal
Although we do not require a down-payment for pre-orders, all orders made with PayPal will be charged automatically. We have no control over this. If for some reason your order cannot be fulfilled, we will gladly issue a Doll Attic Store credit. Please note that if your order cannot be fulfilled because we have not been shipped product from Mattel, you will receive a Store Credit which will need to be used within a one year period. We do not issue PayPal refunds for pre-ordered items.
We are more than happy to set up a Layaway Option for our customers. Our Layaway Option is available for orders of $200 or more before shipping and taxes. This requires you to pay half of your purchase down immediately at the time of purchase and the second half to be paid within 30 days. A valid credit is required even when paying by check/money order. It is the customer's responsibility to make sure that funds are available at the time of processing. We do not send reminders so please keep track of your payment dates. If a scheduled payment is declined, we will make one attempt to contact you. If we do not hear from you within two days, your order will be dropped. Deposits are non-refundable.
PAYMENT AND BILLING
All California residents must pay the state tax of 8.25% on all orders.
Please note for CREDIT CARD ORDERS ONLY that you are NOT charged when the order is placed on our site. We manually process the orders, and please make certain that your Billing and Ship-To Address match your credit card.
Gift Cards (Visa/AmEx Gift Cards, etc.) will not be accepted into our system.
Money Orders and Personal Checks are accepted!
Please do NOT send CASH!
We gladly accept PayPal. All orders placed with PayPal will be charged automatically. PayPal accounts will be charged automatically, even for pre-orders. We have no control over this.
Please note that if your order cannot be fulfilled because we have not been shipped product from Mattel, you will receive a Store Credit which will need to be used within a one year period. We do NOT issue PayPal refunds for pre-ordered items.